Shipping policy

Shipping Policy

Thank you for shopping with LJG Watches. Here's how we get your order to you.

Order Processing

Please allow 3–5 business days for your order to be processed before it ships. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.

During sales, holidays, and new releases, processing may take a little longer. If there's a significant delay, we'll let you know by email.

Order Confirmation & Tracking

You'll receive an order confirmation email right after purchase. Once your order ships, we'll send a shipping confirmation with a tracking number. Tracking may take 24–48 hours to update.

Domestic & International Shipping

We ship within the United States and internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location.

International orders: Delivery times vary by destination and customs processing. International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the order total or shipping cost. LJG Watches is not responsible for delays caused by customs.

Address Accuracy

Please double-check your shipping address at checkout. LJG Watches is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us within 24 hours of placing your order and we'll do our best to update it before it ships.

Lost, Stolen, or Damaged Packages

If your package shows as delivered but you haven't received it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 48 hours of delivery with photos of the package and the item so we can make it right.

Questions

Email us at ljgwatches@gmail.com and include your order number. We typically respond within 1 business day.